Privacy Policy

1. Introduction to This Privacy Policy

Your privacy is important to Umbrela Solutions (Private) Limited (“Umbrela”, “we”, “us”, or “our”). Umbrela understands that our users care deeply about their personal data and how it is collected, used, shared, protected, and cared for. We are committed to handling your personal data in strict accordance with applicable Sri Lankan laws and international data protection best practices.

This Privacy Policy applies to all users accessing or using our features, functions, web platforms, mobile applications, or customer service channels.

2. Scope

This Privacy Policy outlines how Umbrela collects, uses, shares, and protects information in connection with our digital platform connecting “Clients” and registered “Professionals”, and that supports shop and product listings, property information, products information, and deals and offers.

Umbrela operates strictly as an independent platform technology provider and does not perform or deliver Professional services directly. This Privacy Policy applies regardless of the type of device (computer, mobile phone, tablet, or internet-connected terminal) you use to access our Services.

3. Data We Collect from You

Depending on your use of our Platform and your interaction with our Services (such as registering an account, submitting project bids, or executing payments), you will be asked to provide us with specific information.

We may collect the following categories of data:

We may automatically scan and manually filter email messages, attachments, and in-app chat communications sent via our platform tools for malicious activity & prohibited content

Users are prohibited from using our platform or communication tools to harvest email addresses, scrape user profile data, send spam, or perform automated data mining

4. How We Receive Your Personal Data

During your use of the Platform and our provision of the Services, we may receive personal data from you in general circumstances including, but not limited to, when you;

• a)Browse our website or mobile application platforms;
• b)Create an account with us;
• c)you list Professional services, publish portfolios, or submit project bids;
• d)Publish projects, requirements, or hire a Professional;
• e)Activate or execute any payment-related functions;
• f)Communicate with other users or interact with Advertisements on the platform
• g)Upload user generated content, documents, plans, photos, or client reviews;
• h)Participate in customer service inquiries, dispute resolution proceedings, or feedback surveys;

5. Use and Disclosure of Your Personal Data

We collect, use, and disclose your personal data for legitimate business purposes in accordance with local laws and this Privacy Policy, Including;

• a)To register your account, verify identity credentials, enable portal access, and manage user profiles;,
• b)To enable direct in-app project messaging, send project updates, transmit automated milestone notices, and issue transaction receipts, and enhance platform functionality, system performance and user experience;
• c)To investigate and resolve all project related matters and user disputes;
• d)To conduct research, analyze user demographics, train quality control algorithms, and improve user experience across web and mobile interfaces and;
• e)To manage advertisements, process ad - deliveries, and display relevant commercial promotions;
• f)To comply with Sri Lankan Statutory and law enforcement requests.

Umbrela Solutions does not sell, rent, trade personal information to third-party marketers. We share personal data only with authorized recipients strictly necessary for platform operations, as set forth below:

• a)When a client hires a Professional, relevant contact details, site locations, and project specifications are shared between the contracting parties to enable direct contract fulfillment.
• b)Financial transaction details, billing info, and milestone payout instructions are shared securely with partner financial institutions in Sri Lanka.
• c)Data is stored and backed up on secure third-party cloud hosting environments, firewall management services, and database maintenance providers under confidentiality agreements.
• d)We disclose personal data when required under applicable laws.
• e)In the event of a proposed or actual merger, acquisition, asset sale, or joint venture, user data may be transferred subject to binding confidentiality protections.

6. Tracking

Whenever you visit or interact with the Umbrela Platform, our servers automatically record technical log data sent by your browser or device. We use cookies and similar tracking systems to authenticate session access, remember user preferences, maintain secure login state, analyze traffic patterns, and customize platform layout.

You can manage cookie permissions through your web browser settings. Clearing your browser cache will erase stored local cookie data.

7. Communication Preferences

Users may receive marketing communications or platform updates according to their account preferences. You may opt out of promotional emails at any time by following the 'Unsubscribe' link provided at the bottom of our email communications or by adjusting your profile settings.

Opting out of marketing or promotional emails will NOT unsubscribe you from essential transactional or administrative communications, including milestone payment receipts, bid acceptance notifications, dispute alerts, security warnings, or statutory policy updates.

8. Data Security & Retention

While we employ commercial security standards, no method of transmission over the Internet or electronic storage is 100% secure. Users remain responsible for maintaining the confidentiality of their account login credentials and passwords.

Umbrela retains your personal data for as long as necessary to fulfill the purposes outlined in this policy.

9. Data Subject Rights

Users may request account deletion by contacting our Privacy Team. Account deletion will result in the removal of active profile data, subject to retention of data necessary for fraud prevention, unresolved payment disputes, or legal obligations.

10. Protection of Minors

Our Services are intended exclusively for individuals who are at least eighteen (18) years of age and legally capable of entering into binding contracts under Sri Lankan law. We do not knowingly collect or process personal data from minors under 18. If we discover that a minor has created an account, we will immediately terminate the account and erase associated data.

11. Third Party Links & External Portals

Our Platform may contain links to external third-party websites, plug-ins, or payment portals. Umbrela does not control and is not responsible for the privacy practices or content of thirdparty websites. We encourage users to review the privacy notices of any third-party service they visit.

12. Contact Information

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection & Compliance Officer: