Refund Policy

1. Introduction to this Refund Policy

Umbrela Solutions (Private) Limited (“Umbrela”, “we”, “us”, or “our”) operates as a digital platform for information sharing and connecting “Clients”, registered “Professionals”, “Advertisers”, “third-party shops/vendors” and “Property Owners”.

Umbrela operates strictly as an independent platform technology provider and does not perform, supervise, or deliver professional, architectural, engineering, construction, retail commercial, or real estate sales/property brokerage services directly. Umbrela is not a party to any direct Service Contract, project agreement, or commercial product purchase executed between Clients, Professionals, Shops, or Advertisers.

2. Platform Fees & Payments

All project payments, service fees, or retail product purchase costs agreed between users are direct financial transfers between the respective parties (e.g., Client and Professional, or Buyer and Shop/Vendor), facilitated via our integrated payment gateway provider.

All fees paid directly to Umbrela, including platform service fees, job posting fees, feature boost charges, shop, products and property listing fees, advertising placement charges, subscription plans, and verification charges, are strictly non-refundable once processed.

3. Project Disputes & Refund Claims Between Users

Any dispute regarding project quality, delays, scope changes, defective products, shop order fulfillment, property listing accuracy, property condition, ownership/title claims, sales contract terms, non-delivery, or financial disagreements under an independent contract or purchase is strictly between the involved users.

If a user seeks a refund, return, or compensation due to alleged non-performance, contract breach, or product dissatisfaction, such request must be directed to and resolved directly with the relevant Professional, Vendor, or Shop in accordance with their independent agreement or return terms.

While Umbrela maintains customer support tools to record platform feedback and facilitate informal user communications, Umbrela assumes no duty, financial liability, or obligation to adjudicate refund requests, process product returns, or enforce financial recovery against any user.

In the event of a verified technical error caused by our third-party payment gateway provider (such as duplicate billing for a single platform charge), users must notify Umbrela in writing within seven (7) days of the transaction.

4. Governing Law

This Refund & Payment Policy is governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

5. Contact Information

For questions or technical billing error notifications, please contact: